Dollar in Cancun REQUIRES rental insurance so it turned trasnochado to be 5x the price of the advertised rental. Even though I have insurance through my credit card and privately, they require the insurance.
Desventajas: Waited 2 hours at the Cancun airport for the National Shuttle to arrive. Guy kept saying it should be here any minute. We could have walked there and back 10 times if he would have told us where it was. When we finally got to the rental car office, they told us our quote did not include insurance that was mandatory. Even though all other rental car companies did include this in their quote.
por encima les explicación, viajo en Mayo y voy a hospedarme en Cancún pero quiero conocer Tulum, PDC, Chichen, entre otros, por eso considero que la mejor opción por comodidad y flexibilidad es rentar un utilitario.
Desventajas: didnt give me the car grade I paid for, they gave me the bottom level for the same price!
Elias said there was nothing wrong with the car and then said "this kind of thing always happens with people like you". He said we were lying about the car and although he eventually did, he did not want to reimburse us for the 250 pesos of vaho that we were owed. He was rude and believed that having a string tied to the broken door handle in the car was also acceptable. He is a total crook and we will not be back.
Desventajas: Only 1 hour late and they charged me for extra day. We came in around 30 min late and the Rep lazy and laid back and take time to check the car and release the contract.
So I ended up not renting a car and they drove me back with a shuttle to the airport to take a colectivo. No fees applied. But anyway, a classical trap or scam. If I more info rent with Hertz in the US, no insurance is needed and the confirmation mail was the same.
Desventajas: This company lied to us about price and availability of cars. They canceled our reservation after we stepped demodé of the office to talk on the phone and then when we went in to reclaim they said they had no more vehicles. Poor company, AVOID AVOID. They are associated with FOX Rental Car in Mexico.
Desventajas: The guys giving u the car and checking it, taking pictures, was asking for tip, saying they're not being paid by Hertz, they only work for tip.. how true is this???
Desventajas: Tried to charge us double the price when we got there, plus a $3000 deposite. Everyone there was having issues, it was a horrible scam!
Ventajas: They informed me my reservation will not be valid because its a busy time of the year. And they cannot give me a car for the price i reserved it for.
Desventajas: Realize in Mexico you have to get insurance which adds to your rate. Actually US insurance companies often don't cover cars in Mexico so it's best to get full coverage. Adds like 30 per day.
Desventajas: The 7-seater that we had booked in Cancun was unavailable when we got to the car rental and we were offer instead an...11-seater camioneta that neither my wife not I could drive confidently given the size. We were told that a Chevy Suburban might be available "in a couple of hours" but the car had not yet been returned by previous client. This failed to instill much confidence and we asked our booking to be cancelled.
Ventajas: Staff were friendly, accamodating and willing to negotiate price due to misunderstanding regarding credit card coverage of damage insurance - ended up giving us a good deal. Car was great. Overall a good value.